Daunt told The Bookseller: “We have become a much simpler business and also a business that is running itself as efficiently as it possibly can. Unfortunately that also means a business which is more streamlined. They [Howells and Allen] were both exceptionally good at their jobs but they were employed in an era when Waterstones was different but we have substantially changed.”He added: “We used to have to defend ourselves to a large degree – we do not do that anymore. I think we have an excellent relationship with the trade press and also the wider press now – things were a lot more complicated a few years ago.”
M.d. James Daunt said their departures were the result of a company decision, because the chain had “substantially changed” since the duo were first employed. From now on, the company’s publicity needs will be handled by company members in a less centralised form, he indicated.